Cleaners need to be compassionate, independent, self-motivated, and comfortable going into strangers’ homes. Loving to clean and having an eye for what looks pretty, neat, and orderly will also help. Oh, and you should probably be good at cleaning too! Customer service skills are an absolute necessity. You should be a clear communicator, both in writing, in person, and over the phone. It’s not easy, but it comes with practice. For me it was even more difficult because English is not my first language.
Human resource skills will also be in high demand as you expand your business, especially if you’re doing the hiring and management of your personnel by yourself. If you have a mentor or another person assisting you with experience in managing people, lean on them for ideas and suggestions on how to handle situations you might not be familiar with.